Payment and Billing

Payment Details

 ü  You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that:

 ü  We or our authorized billing agents are authorized to charge your designated payment method.

 ü  We may submit charges incurred under your account for payment.

 ü  You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends).

 ü  We may, in our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for all subscriptions are final and nonrefundable.

 ü  You must notify us about any billing problems or discrepancies within 5 days after they first appear on the statement you receive from your bank or Credit Card issuing company.

 ü  If you do not bring such problems or discrepancies to our attention within 5 days, you agree that you waive the right to dispute such problems or discrepancies.

 ü  The price and offers displayed in Smilegift.in website are applicable for online customers only. The prices displayed on the website are in no way related to or applicable to Smilegift.in offline or physical stores.

 

How do I pay for my purchase at Smile Gift?

Smile Gift offers you multiple payment methods. Whatever your online mode of payment is, we wish to assure you that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times.

 ü  Credit card (Visa/ Master/ RuPay)

ü  Debit card (All leading bank debit cards)

ü  Net Banking (For all leading banks)

 

·         CREDIT CARD DETAILS

You agree, understand and confirm that the credit card or debit card details provided by you for availing of services and product(s) on the Website will be correct and accurate and you shall not use a credit card or debit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card or debit card details to Smile Gift. We hereby undertake that your credit card or debit card information will not be utilized and shared by Smile Gift with any of the third parties unless required for fraud verification or by applicable law. Smile Gift will not be liable for any credit card or debit card fraud. The liability for use of a credit card or debit card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you.

 

·         PAYMENTS

 ü  Payments can be made by credit card, debit card, net banking. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

ü  Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of- date information regarding pricing, shipping, payment terms, or return policies.


 ·         Easy Returns Program

 How will you get your refund through Smilegift.in?

 ü  If Smilegift.in receives any order through the customer / shopkeeper / wholesaler and it completes a 2-hour cycle of the order, Smilegift.in does not accept any refund offer, the customer / shopkeeper / wholesaler has to cancel within 2 hours for refund.

ü  Smilegift.in shall refunds payment will be made through cheque / Voucher Code / Bank Transfer depending on the mode of payment used at the time of placing the order.

 ·         Easy Returns Program Coverage Details:

 ü  We assure you that all products sold on Smilegift.in are brand new and 100% genuine. In case the product you have received is 'Physical Damaged', 'Wrong Product sent’,’ Faulty or defective ‘or 'Not as described', our Easy Returns Program covers it.

ü  Some of the easy RESOLUTIONS to issues that arise could be: Replacement, Exchange or Refund under the Easy Returns Program, subject to conditions.

ü  Not dispatched within 4 days after promised shipment date.

ü  Not delivered in 7 - 10 days after shipment.

ü  Call us +91 98208 98585 or mail- help@Smilegift.in

 ·         Proof of identification

 Smilegift.in reserves the right to request for recognized Proof of Identification at the time of delivery. Failure to provide the same to either the Smilegift.in delivery personnel or any of its associates, can lead to cancellation of the order. If the item purchased and is being delivered as a gift item, then the customer who made the original transaction online will have to provide his/her proof of identification.

 ·         Cancellation Charges

 In case of any cancellation done by customer / shopkeeper / wholesaler, transaction charges applies.

 ·         Limitation of Liability

 ü  You hereby agree to fully indemnify, defend and hold our company and its parent and affiliates and their respective officers, directors, employees and licensors harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by you in connection with your purchase or transaction on Smilegift.in

ü  Smilegift.in reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with Smilegift.in defense of such claim.

ü  Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall not be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of Smilegift.in.

ü  Any use or alleged use of Smilegift.in / services through your account by any person, whether or not authorized by you; or the operation and content on your site or any breach of your representations and warranties and other covenants under this agreement.

 ·         Refund Policy

 ü  No exchange or refund will be entertained once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'.

ü  Smilegift.in will not be held liable for any delay or loss of ordered shipment. Non-delivery chances occur on account of a mistake by you (i.e. wrong name or address or any other wrong info or recipient not present at time of delivery) any extra cost incurred by Smilegift for re-delivery shall be chargeable extra.

 ·         Delivery Conditions

 ü  The recipient is supposed to provide an ID proof during the time of delivery. This is to avoid any misuse of our online channel. The handset would not be delivered if the id proof is not provided.

ü  Prices shown in website may vary than those in the Smilegift store. Prices should not be compared as web prices are only for online purchase.

ü  Color choice of handsets to be mentioned clearly before placing the order, no exchange will be done after the order is placed and delivered.

ü  Please note all items (including gifts if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

ü  We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

ü  There may be chances for unexpected price drops, category changes, and other technical errors. These situations are considered as hacked or cyber threats. Smilegift.in has the right to cancel orders placed in these environments. Sales cannot be processed in these cases.


·         What is a Pre-order of a Product?

 ü  When products are to be released at a future date, orders can be placed in advance. These pre-booked orders will be shipped on the release day and will be delivered within 2 to 4 working days.

 ·         How is your Order Confirmed?

 ü  With every order, you will receive an e-mail, call and SMS notification containing the details of the order placed by you. Once we ship the product, you will receive another e-mail and SMS containing the shipping details.

ü  If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package and call our Customer Care 9820898585, 9925874800 or log on to www.smilegift/contact, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 ·         Returns Policy

 ü  Smilegift.in is not giving the warranty and does not hold out any warranty of products sold. Smilegift.in will not be responsible for any defective/deficient or otherwise unsatisfactory products. No exchange or refund will be taken once the order is placed. Smilegift.in will not be held liable for any delay or loss of ordered shipment.

 ·         Conditions for return:

 ü  The return process of the product can be restricted depending on the nature and category of the product.

ü  Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.

ü  Products/Items should be UNUSED

ü  Products should be returned in their original packaging along with the original price tags, labels and invoices.

ü  It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

ü  Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.

ü  No exchange or refund will be taken once the order is placed. Refund of the amount will be given only when the product is 'OUT OF STOCK' or 'not shipped'. Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances like:

ü  Damages due to misuse of product

ü  Incidental damage due to malfunctioning of product

ü  Any consumable item which has been used or installed

ü  Products with tampered or missing serial / UPC numbers

ü  Any damage / defect which is not covered under the Smilegift.in warranty

ü  Any product that is returned without all original packaging and accessories, including the box, Smilegift.in packaging

ü  Smilegift.in retains the sole rights to examine whether the product returned is defective/damaged and based on the verification Smilegift.in will either reship/replace the product to the customer.

ü  In case product is defective or damaged then the Smilegift.in will replace and reship the product to the same shipping address of the customer / shopkeeper / wholesaler subject to the availability of the stock of the product.

ü  In case the returned product is not defective/damaged then the customer / shopkeeper / wholesaler will be informed about the same and the same product will be reship to the shipping address of the order.

ü  Customer / shopkeeper / wholesaler will have to bear the shipment charges for the replaced/reshipped product.

ü  If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered Email.

ü  There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our call center 9820898585, 9925874800